Tohutoro APA (7th ed.)

Whapples, D. (2015). Continual service improvement manager: Careers in IT service management. BCS.

Tohutoru Kātū Chicago (17th ed.)

Whapples, David. Continual Service Improvement Manager: Careers in IT Service Management. Wiltshire, England: BCS, 2015.

Tohutoro MLA (9th ed.)

Whapples, David. Continual Service Improvement Manager: Careers in IT Service Management. BCS, 2015.