Whapples, D. (2015). Continual service improvement manager: Careers in IT service management. BCS.
芝加哥风格引文Whapples, David. Continual Service Improvement Manager: Careers in IT Service Management. Wiltshire, England: BCS, 2015.
MLA引文Whapples, David. Continual Service Improvement Manager: Careers in IT Service Management. BCS, 2015.
警告：这些引文格式不一定是100％准确.