APA-referens (7:e uppl.)
Shrivastava, M. (2014). Salesforce essentials for administrators: Discover the administration fundamentals and challenges of Salesforce CRM. Packt Publishing.
Chicago-referens (17:e uppl.)
Shrivastava, Mohith. Salesforce Essentials for Administrators: Discover the Administration Fundamentals and Challenges of Salesforce CRM. Birmingham, England: Packt Publishing, 2014.
MLA-referens (9:e uppl.)
Shrivastava, Mohith. Salesforce Essentials for Administrators: Discover the Administration Fundamentals and Challenges of Salesforce CRM. Packt Publishing, 2014.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.