APA način citiranja (7. izdanje)

Harvey, J. (2006). Managing service delivery processes: Linking strategy to operations. ASQ Quality Press.

Čikaški stil citiranja (17. izdanje)

Harvey, Jean. Managing Service Delivery Processes: Linking Strategy to Operations. Milwaukee, Wisconsin: ASQ Quality Press, 2006.

MLA način citiranja (9. izdanje)

Harvey, Jean. Managing Service Delivery Processes: Linking Strategy to Operations. ASQ Quality Press, 2006.