Citace podle APA (7th ed.)

Harvey, J. (2006). Managing service delivery processes: Linking strategy to operations. ASQ Quality Press.

Citace podle Chicago (17th ed.)

Harvey, Jean. Managing Service Delivery Processes: Linking Strategy to Operations. Milwaukee, Wisconsin: ASQ Quality Press, 2006.

Citace podle MLA (9th ed.)

Harvey, Jean. Managing Service Delivery Processes: Linking Strategy to Operations. ASQ Quality Press, 2006.

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