Harvey, J. (2006). Managing service delivery processes: Linking strategy to operations. ASQ Quality Press.
芝加哥风格引文Harvey, Jean. Managing Service Delivery Processes: Linking Strategy to Operations. Milwaukee, Wisconsin: ASQ Quality Press, 2006.
MLA引文Harvey, Jean. Managing Service Delivery Processes: Linking Strategy to Operations. ASQ Quality Press, 2006.
警告：这些引文格式不一定是100％准确.