Service desk and incident manager : careers in IT service management /
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Wiltshire, England :
BCS The Chartered Institute for IT,
2014.
|
| Series: | BCS Guides to IT Roles
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 005 | 20171002065054.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 140811t20142014enka o 001 0 eng d | ||
| 020 | |z 9781780172330 | ||
| 020 | |a 9781780172347 (e-book) | ||
| 020 | |z 9781780172354 (ePUB) | ||
| 020 | |z 9781780172361 (Kindle) | ||
| 035 | |a (CaPaEBR)ebr10899631 | ||
| 035 | |a (OCoLC)885020343 | ||
| 040 | |a CaPaEBR |b eng |e rda |e pn |c CaPaEBR | ||
| 050 | 1 | 4 | |a HD9696.C62 |b .W443 2014eb |
| 082 | 0 | 4 | |a 380.1450016425 |2 23 |
| 100 | 1 | |a Wheatcroft, Peter, |e author. | |
| 245 | 1 | 0 | |a Service desk and incident manager : |b careers in IT service management / |c Peter Wheatcroft. |
| 264 | 1 | |a Wiltshire, England : |b BCS The Chartered Institute for IT, |c 2014. | |
| 264 | 4 | |c ©2014 | |
| 300 | |a 1 online resource (145 pages) : |b illustrations, tables. | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 490 | 0 | |a BCS Guides to IT Roles | |
| 500 | |a Includes index. | ||
| 588 | |a Description based on online resource; title from PDF title page (ebrary, viewed August 8, 2014). | ||
| 590 | |a Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Computer service industry |x Management. | |
| 650 | 0 | |a Information technology |x Management. | |
| 655 | 0 | |a Electronic books. | |
| 776 | 0 | 8 | |i Print version: |a Wheatcroft, Peter. |t Service desk and incident manager : careers in IT service management. |d Wiltshire, England : BCS The Chartered Institute for IT, c2014 |h xviii, 126 pages |k BCS Guides to IT Roles |z 9781780172330 |
| 797 | 2 | |a ebrary. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10899631 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 174784 |d 174784 | ||