Style de citation APA (7e éd.)
Wheatcroft, P. (2014). Service desk and incident manager: Careers in IT service management. BCS The Chartered Institute for IT.
Style de citation Chicago (17e éd.)
Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. Wiltshire, England: BCS The Chartered Institute for IT, 2014.
Style de citation MLA (9e éd.)
Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS The Chartered Institute for IT, 2014.
Attention : ces citations peuvent ne pas être correctes à 100%.