Wheatcroft, P. (2014). Service desk and incident manager: Careers in IT service management. BCS The Chartered Institute for IT.
芝加哥风格引文Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. Wiltshire, England: BCS The Chartered Institute for IT, 2014.
MLA引文Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS The Chartered Institute for IT, 2014.
警告：这些引文格式不一定是100％准确.