APA-ийн эшлэл(7 дахь хэвлэлт)

Wheatcroft, P. (2014). Service desk and incident manager: Careers in IT service management. BCS The Chartered Institute for IT.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. Wiltshire, England: BCS The Chartered Institute for IT, 2014.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS The Chartered Institute for IT, 2014.