Wheatcroft, P. (2014). Service desk and incident manager: Careers in IT service management. BCS The Chartered Institute for IT.
Citace podle Chicago (17th ed.)Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. Wiltshire, England: BCS The Chartered Institute for IT, 2014.
Citace podle MLA (9th ed.)Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS The Chartered Institute for IT, 2014.
Upozornění: Tyto citace jsou generovány automaticky. Nemusí být zcela správně podle citačních pravidel..