Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York :
American Management Association,
2010.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 010 | |z 2009031674 | ||
| 020 | |z 9780814415382 | ||
| 020 | |z 0814415385 | ||
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| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.5 |b .I543 2010eb |
| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 100 | 1 | |a Inghilleri, Leonardo. | |
| 245 | 1 | 0 | |a Exceptional service, exceptional profit |h [electronic resource] : |b the secrets of building a five-star customer service organization / |c Leonardo Inghilleri and Micah Solomon. |
| 260 | |a New York : |b American Management Association, |c 2010. | ||
| 300 | |a xvi, 170 p. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2010. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Customer loyalty. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 700 | 1 | |a Solomon, Micah. | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10382988 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 109809 |d 109809 | ||