Exceptional service, exceptional profit the secrets of building a five-star customer service organization /

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Библиографические подробности
Главный автор:	Inghilleri, Leonardo
Соавтор:	ebrary, Inc
Другие авторы:	Solomon, Micah
Формат:	Электронный ресурс eКнига
Язык:	английский
Опубликовано:	New York : American Management Association, 2010.
Предметы:	Customer services. Consumer satisfaction. Customer loyalty. Electronic books.
Online-ссылка:	An electronic book accessible through the World Wide Web; click to view
Метки:	Добавить метку Нет меток, Требуется 1-ая метка записи!

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010			\|z 2009031674
020			\|z 9780814415382
020			\|z 0814415385
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100	1		\|a Inghilleri, Leonardo.
245	1	0	\|a Exceptional service, exceptional profit \|h [electronic resource] : \|b the secrets of building a five-star customer service organization / \|c Leonardo Inghilleri and Micah Solomon.
260			\|a New York : \|b American Management Association, \|c 2010.
300			\|a xvi, 170 p.
504			\|a Includes bibliographical references and index.
533			\|a Electronic reproduction. \|b Palo Alto, Calif. : \|c ebrary, \|d 2010. \|n Available via World Wide Web. \|n Access may be limited to ebrary affiliated libraries.
650		0	\|a Customer services.
650		0	\|a Consumer satisfaction.
650		0	\|a Customer loyalty.
655		7	\|a Electronic books. \|2 local
700	1		\|a Solomon, Micah.
710	2		\|a ebrary, Inc.
856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=10382988 \|z An electronic book accessible through the World Wide Web; click to view
908			\|a 170314
942	0	0	\|c EB
999			\|c 109809 \|d 109809