APA (7e ed.) Bronvermelding
Inghilleri, L., & Solomon, M. (2010). Exceptional service, exceptional profit: The secrets of building a five-star customer service organization. American Management Association.
Chicago (17e ed.) Bronvermelding
Inghilleri, Leonardo, en Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. New York: American Management Association, 2010.
MLA (9e ed.) Bronvermelding
Inghilleri, Leonardo, en Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. American Management Association, 2010.
Let op: Deze citaties zijn niet altijd 100% accuraat.