Cita APA (7th ed.)
Inghilleri, L., & Solomon, M. (2010). Exceptional service, exceptional profit: The secrets of building a five-star customer service organization. American Management Association.
Cita Chicago (17th ed.)
Inghilleri, Leonardo, i Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. New York: American Management Association, 2010.
Cita MLA (9th ed.)
Inghilleri, Leonardo, i Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. American Management Association, 2010.
Atenció: Aquestes cites poden no estar 100% correctes.