Page, S. (2010). The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability. AMACOM.
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Chicago Style (17th ed.) Zitazioa
Page, Susan. The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. New York: AMACOM, 2010.
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MLA (9th ed.) Zitazioa
Page, Susan. The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. AMACOM, 2010.
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Kontuz: berrikusi erreferentzia hauek erabili aurretik.