Effective apology mending fences, building bridges, and restoring trust /

Tallennettuna:
Bibliografiset tiedot
Päätekijä: Kador, John
Yhteisötekijä: ebrary, Inc
Aineistotyyppi: Elektroninen E-kirja
Kieli:englanti
Julkaistu: San Francisco : Berrett-Koehler Publishers, 2009.
Painos:1st ed.
Sarja:BK business book.
Aiheet:
Linkit:An electronic book accessible through the World Wide Web; click to view
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Sisällysluettelo:
  • The age of apology
  • Why we apologize and what it accomplishes
  • Recognition
  • Responsibility
  • Remorse
  • Restitution
  • Repetition
  • When, where, and how to apologize
  • How to accept (and reject) an apology
  • Apology and forgiveness
  • Obstacles to wholehearted apology
  • The best apology possible : ten apology do's and don'ts
  • Talking about apology : frequently asked questions
  • What can I do now? Five apology practices.