Kador, J. (2009). Effective apology: Mending fences, building bridges, and restoring trust. Berrett-Koehler Publishers.
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Chicago-čujuhus (17. p.)
Kador, John. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust. San Francisco: Berrett-Koehler Publishers, 2009.
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MLA-čujuhus (9. p.)
Kador, John. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust. Berrett-Koehler Publishers, 2009.
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