Style de citation APA (7e éd.)
Kador, J. (2009). Effective apology: Mending fences, building bridges, and restoring trust. Berrett-Koehler Publishers.
Style de citation Chicago (17e éd.)
Kador, John. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust. San Francisco: Berrett-Koehler Publishers, 2009.
Style de citation MLA (9e éd.)
Kador, John. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust. Berrett-Koehler Publishers, 2009.
Attention : ces citations peuvent ne pas être correctes à 100%.