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Effective apology mending fences, building bridges, and restoring trust /

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Bibliographic Details
Main Author:	Kador, John
Corporate Author:	ebrary, Inc
Format:	Electronic eBook
Language:	English
Published:	San Francisco : Berrett-Koehler Publishers, 2009.
Edition:	1st ed.
Series:	BK business book.
Subjects:	Corporate image. Apologizing. Corporations > Public relations. Business communication. Crisis management. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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