Delivering knock your socks off service
Saved in:
| Corporate Authors: | , |
|---|---|
| 格式: | 電子 電子書 |
| 語言: | 英语 |
| 出版: |
New York :
AMACOM, American Management Association,
c2007.
|
| 版: | 4th ed. |
| 主題: | |
| 在線閱讀: | An electronic book accessible through the World Wide Web; click to view |
| 標簽: |
沒有標簽, 成為第一個標記此記錄!
|
MARC
| LEADER | 00000nam a22000004a 4500 | ||
|---|---|---|---|
| 001 | 0000095413 | ||
| 005 | 20171002054912.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 060612s2007 nyua sb 001 0 eng | ||
| 010 | |z 2006018854 | ||
| 020 | |z 0814473652 | ||
| 020 | |z 9780814473658 | ||
| 035 | |a (CaPaEBR)ebr10196169 | ||
| 035 | |a (OCoLC)567838505 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.5 |b .A53 2007eb |
| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 110 | 2 | |a Performance Associates, Inc. | |
| 245 | 1 | 0 | |a Delivering knock your socks off service |h [electronic resource] / |c Performance Research Associates. |
| 250 | |a 4th ed. | ||
| 260 | |a New York : |b AMACOM, American Management Association, |c c2007. | ||
| 300 | |a viii, 199 p. : |b ill. | ||
| 500 | |a Title of 3rd edition: Performance Research Associates' Delivering knock your socks off service. | ||
| 504 | |a Includes bibliographical references (p. 194) and index. | ||
| 505 | 0 | |a The fundamental principles of knock your socks off service -- The only unbreakable rule: to the customer you are the company -- Know what knock your socks off service is -- Knock your socks off service is: reliable -- Knock your socks off service is: responsive -- Knock your socks off service is: re-assuring -- Knock your socks off service is: tangibles -- Knock your socks off service is: empathetic -- The customer is always? the customer -- The how to's of knock your socks off service -- Honesty is the only policy -- All rules were meant to be broken (including this one) -- Creating trust in an insecure, suspicious world -- Do the right thing? regardless -- Listening is a skill ? use it -- Ask intelligent questions -- Winning words and soothing phrases -- Facts for face-to-face -- Tips for telephone talk -- Putting pen to paper or fingers to keyboard -- Putting your best e-mail forward -- Serving customers around the globe -- The generational divide -- Delivering seamless socks off service -- Co-workers as partners: communicating across functions -- Exceptional service is in the details -- Good selling is good service? Good service is good selling -- Never underestimate the value of a sincere thank-you -- The problem-solving side of knock your socks off service -- Be a fantastic fixer -- Use the well-placed "I'm sorry?" -- Service recovery expectations -- Service recovery and the Internet -- Fix the person -- Fair-fax the problem -- Customers from hell are customers too -- Customers from hell hall of shame -- Knock your socks off service fitness: taking care of you -- Master the art of calm -- Keep it professional -- The competence principle: always be learning -- Party hearty. | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2013. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer services. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 740 | 0 | |a Performance Research Associates' Delivering knock your socks off service. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10196169 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 84568 |d 84568 | ||