Cases in call center management great ideas (th)at work /
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
West Lafayette, Ind. :
Ichor Business Books,
c2005.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 007 | cr cn||||||||| | ||
| 008 | 031210s2005 inua sb 001 0 eng | ||
| 010 | |z 2003026951 | ||
| 020 | |z 1557533423 (pbk.) | ||
| 035 | |a (CaPaEBR)ebr10091256 | ||
| 035 | |a (OCoLC)62290228 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HE8788 |b .F45 2005eb |
| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 100 | 1 | |a Feinberg, Richard, |d 1950- | |
| 245 | 1 | 0 | |a Cases in call center management |h [electronic resource] : |b great ideas (th)at work / |c Richard Feinberg, Ko de Ruyter, Lynne Bennington. |
| 260 | |a West Lafayette, Ind. : |b Ichor Business Books, |c c2005. | ||
| 300 | |a x, 356 p. : |b ill. | ||
| 504 | |a Includes bibliographical references (p. 341-351) and index. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2013. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Call centers |x Management |v Case studies. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 700 | 1 | |a Ruyter, Ko de. | |
| 700 | 1 | |a Bennington, Lynne. | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10091256 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 69608 |d 69608 | ||