APA (7th ed.) Citation
Feinberg, R., Ruyter, K. d., & Bennington, L. (2005). Cases in call center management: Great ideas (th)at work. Ichor Business Books.
Chicago Style (17th ed.) Citation
Feinberg, Richard, Ko de Ruyter, and Lynne Bennington. Cases in Call Center Management: Great Ideas (th)at Work. West Lafayette, Ind.: Ichor Business Books, 2005.
MLA (9th ed.) Citation
Feinberg, Richard, et al. Cases in Call Center Management: Great Ideas (th)at Work. Ichor Business Books, 2005.
Warning: These citations may not always be 100% accurate.