Feinberg, R., Ruyter, K. d., & Bennington, L. (2005). Cases in call center management: Great ideas (th)at work. Ichor Business Books.
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Chicago Style (17th ed.) Citation
Feinberg, Richard, Ko de Ruyter, and Lynne Bennington. Cases in Call Center Management: Great Ideas (th)at Work. West Lafayette, Ind.: Ichor Business Books, 2005.
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MLA引文
Feinberg, Richard, et al. Cases in Call Center Management: Great Ideas (th)at Work. Ichor Business Books, 2005.
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警告：這些引文格式不一定是100％准確.