The customer management scorecard managing CRM for profit /
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
London ; Sterling, VA :
Kogan Page,
2003.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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MARC
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| 008 | 020916s2003 enka sb 001 0 eng | ||
| 010 | |z 2002014807 | ||
| 020 | |z 0749438959 | ||
| 035 | |a (CaPaEBR)ebr10074928 | ||
| 035 | |a (OCoLC)60377492 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.5 |b .W66 2003eb |
| 082 | 0 | 4 | |a 658.8/12 |2 21 |
| 100 | 1 | |a Woodcock, Neil. | |
| 245 | 1 | 4 | |a The customer management scorecard |h [electronic resource] : |b managing CRM for profit / |c Neil Woodcocks, Merlin Stone, Bryan Foss. |
| 260 | |a London ; |a Sterling, VA : |b Kogan Page, |c 2003. | ||
| 300 | |a xviii, 428 p. : |b ill. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2013. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer relations |x Management. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 700 | 1 | |a Stone, Merlin, |d 1948- | |
| 700 | 1 | |a Foss, Bryan. | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10074928 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 66401 |d 66401 | ||