The customer management scorecard managing CRM for profit /

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Bibliographic Details
Main Author:	Woodcock, Neil
Corporate Author:	ebrary, Inc
Other Authors:	Stone, Merlin, 1948-, Foss, Bryan
Format:	Electronic eBook
Language:	English
Published:	London ; Sterling, VA : Kogan Page, 2003.
Subjects:	Customer relations > Management. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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