From selling to serving the essence of client creation /

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Détails bibliographiques
Auteur principal: Cassara, Lou
Collectivité auteur: ebrary, Inc
Format: Électronique eBook
Langue:anglais
Publié: Chicago, IL : Dearborn Trade Publishing, c2004.
Sujets:
Accès en ligne:An electronic book accessible through the World Wide Web; click to view
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Table des matières:
  • Be a first rate version of yourself
  • The essence of attraction
  • The power of your authentic intentions
  • Discovering your value
  • Knowing why people work with you
  • Communicating clearly, effectively, and with purpose
  • The energy of relationships
  • The language of trust
  • The caring conversation
  • Identifying your real products
  • Saying what you mean, meaning what you say
  • Connecting to your client's real needs
  • The moment of truth
  • Vision precedes action
  • The factors that influence decisions
  • Empowering people to commit
  • Converting obstacles to opportunities
  • Aligning intentions with actions.