Citace podle APA (7th ed.)
Cassara, L. (2004). From selling to serving: The essence of client creation. Dearborn Trade Publishing.
Citace podle Chicago (17th ed.)
Cassara, Lou. From Selling to Serving: The Essence of Client Creation. Chicago, IL: Dearborn Trade Publishing, 2004.
Citace podle MLA (9th ed.)
Cassara, Lou. From Selling to Serving: The Essence of Client Creation. Dearborn Trade Publishing, 2004.
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