Customer winback how to recapture lost customers and keep them loyal /
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
c2001.
|
| Edition: | 1st ed. |
| Series: | Jossey-Bass business & management series.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 005 | 20171002053105.0 | ||
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| 007 | cr cn||||||||| | ||
| 008 | 000824s2001 caua sb 001 0 eng | ||
| 010 | |z 00011080 | ||
| 020 | |z 0787946672 | ||
| 035 | |a (CaPaEBR)ebr10001742 | ||
| 035 | |a (OCoLC)49414831 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.5 |b .G753 2001eb |
| 082 | 0 | 4 | |a 658.8/12 |2 21 |
| 100 | 1 | |a Griffin, Jill. | |
| 245 | 1 | 0 | |a Customer winback |h [electronic resource] : |b how to recapture lost customers and keep them loyal / |c Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. |
| 250 | |a 1st ed. | ||
| 260 | |a San Francisco : |b Jossey-Bass, |c c2001. | ||
| 300 | |a xxii, 314 p. : |b ill. | ||
| 490 | 1 | |a The Jossey-Bass business & management series | |
| 504 | |a Includes bibliographical references (p. 291-301) and indexes. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2013. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer loyalty. | |
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Customer relations. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 700 | 1 | |a Lowenstein, Michael W., |d 1942- | |
| 710 | 2 | |a ebrary, Inc. | |
| 830 | 0 | |a Jossey-Bass business & management series. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10001742 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 52886 |d 52886 | ||