The effect of relationship management on customer satisfaction : a survey of Kenya Airways' corporate customers in Nairobi /

Lignende værker

• Customer satisfaction practical tools for building important relationships /
  af: Scott, Dru
  Udgivet: (2000)
• Customer relationship management an Emerald guide.
  Udgivet: (2005)
• Customer relationship management a global perspective /
  Udgivet: (2008)
• Statistical methods in customer relationship management
  af: Kumar, V., 1957-
  Udgivet: (2012)
• Superior customer satisfaction and loyalty : engaging customers to drive performance /
  af: Goldstein, Sheldon D.
  Udgivet: (2009)