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|a 9780132974349 :
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|a HF5415.5
|b .H2897
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|a Harris, Elaine K.
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| 245 |
1 |
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|a Customer service :
|b a practical approach /
|c Elaine K. Harris.
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| 250 |
|
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|a 6th ed.
|
| 260 |
|
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|a Boston :
|b Pearson,
|c 2013.
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| 300 |
|
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|a xv, 175 p :
|b ill.
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| 504 |
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|a Includes bibliographical references and index.
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| 650 |
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|a Customer service.
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