Customer care excellence : how to create an effective customer focus. /

Eitemau Tebyg

• Quality of experience engineering for customer added value services : from evaluation to monitoring /
  Cyhoeddwyd: (2014)
• Customer winback how to recapture lost customers and keep them loyal /
  gan: Griffin, Jill
  Cyhoeddwyd: (2001)
• Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
  gan: Goodman, John A.
  Cyhoeddwyd: (2009)
• Strategic customer management strategizing the sales organization /
  gan: Piercy, Nigel
  Cyhoeddwyd: (2009)
• The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
  gan: Lowenstein, Michael W., 1942-
  Cyhoeddwyd: (2011)