APA (7. basım) Alıntı
Cook, S. (2011). Customer care excellence: How to create an effective customer focus. (6th ed.). Kogan Page.
Chicago Style (17. basım) Atıf
Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. 6th ed. London: Kogan Page, 2011.
MLA (9th ed.) Atıf
Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. 6th ed. Kogan Page, 2011.
Uyarı: Bu alıntı herzaman %100 doğru olmayabilir..