The relevance of outsourcing call center services in the telecommunication industry : a study of Celtel and Safaricom /
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Main Author: | |
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Format: | Book |
Language: | English |
Published: |
Nairobi :
Daystar University post graduate program,
c2008.
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Subjects: | |
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003 | Daystar | ||
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008 | 100208s xx 000 0 eng d | ||
040 | |a Daystar |d Nmicheni | ||
050 | 0 | 0 | |a HE2368 |b .W34 |
100 | 1 | |a Wagora, Jesse. | |
245 | 1 | 4 | |a The relevance of outsourcing call center services in the telecommunication industry : |b a study of Celtel and Safaricom / |c Jesse Wagora. |
260 | |a Nairobi : |b Daystar University post graduate program, |c c2008. | ||
300 | |a 76 p. | ||
504 | |a Includes bibliographical references and index. | ||
650 | 0 | |a Business process outsourcing. | |
650 | 0 | |a Call centres |z Kenya. | |
650 | 0 | |a Contracting out |z Kenya. | |
787 | 1 | |m THES. | |
908 | |a 100208 | ||
942 | |c THES | ||
952 | |0 0 |1 0 |4 0 |6 HE_2368_000000000000000_W34_2008 |7 0 |9 47583 |a DUN |b DUN |c AFR |d 2017-09-28 |l 0 |o THES HE2368.W34 2008 |p BK080966 |r 2017-09-28 00:00:00 |w 2017-09-28 |x 78522 |y THES | ||
999 | |c 28984 |d 28984 |