The relevance of outsourcing call center services in the telecommunication industry : a study of Celtel and Safaricom /

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Bibliographic Details
Main Author: Wagora, Jesse
Format: Book
Language:English
Published: Nairobi : Daystar University post graduate program, c2008.
Subjects:
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245 1 4 |a The relevance of outsourcing call center services in the telecommunication industry :  |b a study of Celtel and Safaricom /  |c Jesse Wagora. 
260 |a Nairobi :  |b Daystar University post graduate program,  |c c2008. 
300 |a 76 p. 
504 |a Includes bibliographical references and index. 
650 0 |a Business process outsourcing. 
650 0 |a Call centres  |z Kenya. 
650 0 |a Contracting out  |z Kenya. 
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