The relevance of outsourcing call center services in the telecommunication industry : a study of Celtel and Safaricom /

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Opis bibliograficzny
1. autor:	Wagora, Jesse
Format:	Książka
Język:	angielski
Wydane:	Nairobi : Daystar University post graduate program, c2008.
Hasła przedmiotowe:	Business process outsourcing. Call centres > Kenya. Contracting out > Kenya.
Etykiety:	Dodaj etykietę Nie ma etykietki, Dołącz pierwszą etykiete!

MARC


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100	1		\|a Wagora, Jesse.
245	1	4	\|a The relevance of outsourcing call center services in the telecommunication industry : \|b a study of Celtel and Safaricom / \|c Jesse Wagora.
260			\|a Nairobi : \|b Daystar University post graduate program, \|c c2008.
300			\|a 76 p.
504			\|a Includes bibliographical references and index.
650		0	\|a Business process outsourcing.
650		0	\|a Call centres \|z Kenya.
650		0	\|a Contracting out \|z Kenya.
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