Schonberger, R. J. (1991). Operations management: Improving customer service (4th.). Irwin.
Chicago Style (17th ed.) CitationSchonberger, Richard J. Operations Management: Improving Customer Service. 4th. Homewood: Irwin, 1991.
MLA (9th ed.) CitationSchonberger, Richard J. Operations Management: Improving Customer Service. 4th. Irwin, 1991.
Warning: These citations may not always be 100% accurate.