APA引文

Schonberger, R. J. (1991). Operations management: Improving customer service (4th.). Irwin.

Chicago Style (17th ed.) Citation

Schonberger, Richard J. Operations Management: Improving Customer Service. 4th. Homewood: Irwin, 1991.

MLA引文

Schonberger, Richard J. Operations Management: Improving Customer Service. 4th. Irwin, 1991.