检索结果 - Gross, T. Scott

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    Why service stinks ... and exactly what to do about it 由 Gross, T. Scott

    出版 2003
    An electronic book accessible through the World Wide Web; click to view
    电子 电子书

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  2. 2
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    Positively outrageous service how to delight and astound your customers and win them for life / 由 Gross, T. Scott

    出版 2004
    An electronic book accessible through the World Wide Web; click to view
    电子 电子书

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    When customers talk --turn what they tell you into sales / 由 Gross, T. Scott

    出版 2005
    An electronic book accessible through the World Wide Web; click to view
    电子 电子书

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