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  1. 1
    The customer-driven company : moving from talk to action /

    The customer-driven company : moving from talk to action / by Whiteley, Richard C.

    Published 1991
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  2. 2
    How to handle major customers profitably. /

    How to handle major customers profitably. / by Melkman, Alan

    Published 1979
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  3. 3
    Dealing with the irate customer /

    Dealing with the irate customer /

    Electronic Globe Software
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  4. 4
    Eliminate customer turnoffs /

    Eliminate customer turnoffs / by Timm, Paul R.

    Electronic Globe Software
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  5. 5
    Exceed customer expectations /

    Exceed customer expectations / by Timm, Paul R.

    Electronic Globe Software
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  6. 6
    Customer care excellence : how to create an effective customer focus. /

    Customer care excellence : how to create an effective customer focus. / by Cook, Sarah

    Published 2011
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  7. 7
    Customer relationship management strategies and their contribution to sustainable advantage at housing finance company /

    Customer relationship management strategies and their contribution to sustainable advantage at housing finance company / by Mushira, Maureene M.

    Published 2010
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  8. 8
    Exploring the role of corporate identity on customer satisfaction : a case of madison insurance company limited /

    Exploring the role of corporate identity on customer satisfaction : a case of madison insurance company limited / by Murathe, Miriam Muthoni

    Published 2014
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  9. 9
    Total customer value management : transforming business thinking /

    Total customer value management : transforming business thinking / by Mahajan, Gautam, 1946-

    Published 2010
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  10. 10
    The effect of relationship management on customer satisfaction : a survey of Kenya Airways' corporate customers in Nairobi /

    The effect of relationship management on customer satisfaction : a survey of Kenya Airways' corporate customers in Nairobi / by Koskei, Anne

    Published 2014
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  11. 11
    Customer winback how to recapture lost customers and keep them loyal /

    Customer winback how to recapture lost customers and keep them loyal / by Griffin, Jill

    Published 2001
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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  12. 12
    Everyone is a customer a proven method for measuring the value of every relationship in the era of collaborative business /

    Everyone is a customer a proven method for measuring the value of every relationship in the era of collaborative business / by Shuman, Jeffrey C., 1945-

    Published 2002
    An electronic book accessible through the World Wide Web; click to view
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  13. 13
    Beyond world class building character, relationships and profits /

    Beyond world class building character, relationships and profits / by Ross, Alan M.

    Published 2002
    An electronic book accessible through the World Wide Web; click to view
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  14. 14
    Permission-based E-mail marketing that works!

    Permission-based E-mail marketing that works! by MacPherson, Kim

    Published 2001
    An electronic book accessible through the World Wide Web; click to view
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  15. 15
    Beyond selling value a proven process to avoid the vendor trap /

    Beyond selling value a proven process to avoid the vendor trap / by Shonka, Mark

    Published 2002
    An electronic book accessible through the World Wide Web; click to view
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  16. 16
    Why service stinks ... and exactly what to do about it

    Why service stinks ... and exactly what to do about it by Gross, T. Scott

    Published 2003
    An electronic book accessible through the World Wide Web; click to view
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  17. 17
    The relationship advantage become a trusted advisor and create clients for life /

    The relationship advantage become a trusted advisor and create clients for life / by Stevenson, Tom, 1943-

    Published 2003
    An electronic book accessible through the World Wide Web; click to view
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  18. 18
    HR from the heart inspiring stories and strategies for building the people side of great business /

    HR from the heart inspiring stories and strategies for building the people side of great business / by Sartain, Libby, 1954-

    Published 2003
    An electronic book accessible through the World Wide Web; click to view
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  19. 19
    From selling to serving the essence of client creation /

    From selling to serving the essence of client creation / by Cassara, Lou

    Published 2004
    An electronic book accessible through the World Wide Web; click to view
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  20. 20
    Making the client connection maximizing the power of your personality, presentations, and presence /

    Making the client connection maximizing the power of your personality, presentations, and presence / by DeMoss, Gary

    Published 2004
    An electronic book accessible through the World Wide Web; click to view
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