Resultados da pesquisa - Gross, T. Scott
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1
Why service stinks ... and exactly what to do about it
Publicado em 2003An electronic book accessible through the World Wide Web; click to view
Recurso Electrónico livro electrónico -
2
Positively outrageous service how to delight and astound your customers and win them for life /
Publicado em 2004An electronic book accessible through the World Wide Web; click to view
Recurso Electrónico livro electrónico -
3
When customers talk --turn what they tell you into sales /
Publicado em 2005An electronic book accessible through the World Wide Web; click to view
Recurso Electrónico livro electrónico