Torthaí cuardaigh - Gross, T. Scott
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1
Why service stinks ... and exactly what to do about it
Foilsithe / Cruthaithe 2003An electronic book accessible through the World Wide Web; click to view
Leictreonach Ríomhleabhar -
2
Positively outrageous service how to delight and astound your customers and win them for life /
Foilsithe / Cruthaithe 2004An electronic book accessible through the World Wide Web; click to view
Leictreonach Ríomhleabhar -
3
When customers talk --turn what they tell you into sales /
Foilsithe / Cruthaithe 2005An electronic book accessible through the World Wide Web; click to view
Leictreonach Ríomhleabhar