Search Results - Gross, T. Scott

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    Why service stinks ... and exactly what to do about it by Gross, T. Scott

    Published 2003
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook

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    Positively outrageous service how to delight and astound your customers and win them for life / by Gross, T. Scott

    Published 2004
    An electronic book accessible through the World Wide Web; click to view
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    When customers talk --turn what they tell you into sales / by Gross, T. Scott

    Published 2005
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook

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