Ohcanbohtosat - American Society for Quality

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    Bearbmagovva

    Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Dahkki Allen, Danica R., 1959-

    Almmustuhtton 2004
    “…American Society for Quality…”
    An electronic book accessible through the World Wide Web; click to view
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