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  1. 1
    Eliminate customer turnoffs /

    Eliminate customer turnoffs / by Timm, Paul R.

    Electronic Globe Software
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  2. 2
    Exceed customer expectations /

    Exceed customer expectations / by Timm, Paul R.

    Electronic Globe Software
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  3. 3
    Managing conflict at work : the art of communication /

    Managing conflict at work : the art of communication / by Murphy, Jim

    Published 1994
    Electronic Globe Software
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  4. 4
    Effective teamwork /

    Effective teamwork / by Maginn, Michael D.

    Published 1996
    Electronic Globe Software
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  5. 5
    Customer winback how to recapture lost customers and keep them loyal /

    Customer winback how to recapture lost customers and keep them loyal / by Griffin, Jill

    Published 2001
    An electronic book accessible through the World Wide Web; click to view
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  6. 6
    Researching customer satisfaction & loyalty how to find out what people really think /

    Researching customer satisfaction & loyalty how to find out what people really think / by Szwarc, Paul

    Published 2005
    An electronic book accessible through the World Wide Web; click to view
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  7. 7
    Secret service hidden systems that deliver unforgettable customer service /

    Secret service hidden systems that deliver unforgettable customer service / by DiJulius, John R., 1964-

    Published 2003
    An electronic book accessible through the World Wide Web; click to view
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  8. 8
    What's the secret? to providing a world-class customer experience /

    What's the secret? to providing a world-class customer experience / by DiJulius, John R., 1964-

    Published 2008
    An electronic book accessible through the World Wide Web; click to view
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  9. 9
    Exceptional service, exceptional profit the secrets of building a five-star customer service organization /

    Exceptional service, exceptional profit the secrets of building a five-star customer service organization / by Inghilleri, Leonardo

    Published 2010
    An electronic book accessible through the World Wide Web; click to view
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  10. 10
    How to win friends and influence profits the art of winning more business from your clients /

    How to win friends and influence profits the art of winning more business from your clients / by Kean, David

    Published 2008
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  11. 11
    Brand real how smart companies live their brand promise and inspire fierce customer loyalty /

    Brand real how smart companies live their brand promise and inspire fierce customer loyalty / by Vincent, Laurence

    Published 2012
    An electronic book accessible through the World Wide Web; click to view
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  12. 12
    Brand advocates turning enthusiastic customers into a powerful marketing force /

    Brand advocates turning enthusiastic customers into a powerful marketing force / by Fuggetta, Rob

    Published 2012
    An electronic book accessible through the World Wide Web; click to view
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  13. 13
    Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /

    Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs / by Hoffmann, Nicolas, 1983-

    Published 2013
    An electronic book accessible through the World Wide Web; click to view
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  14. 14
    Mobile telecommunication customer loyalty in Nigeria : determining factors /

    Mobile telecommunication customer loyalty in Nigeria : determining factors / by Bello, Olayiwola

    Published 2013
    An electronic book accessible through the World Wide Web; click to view
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  15. 15
    Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /

    Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / by Allen, Danica R., 1959-

    Published 2004
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  16. 16
    Beyond the ultimate question : a systematic approach to improve customer loyalty /

    Beyond the ultimate question : a systematic approach to improve customer loyalty / by Hayes, Bob E., 1963-

    Published 2009
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  17. 17
    Superior customer satisfaction and loyalty : engaging customers to drive performance /

    Superior customer satisfaction and loyalty : engaging customers to drive performance / by Goldstein, Sheldon D.

    Published 2009
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  18. 18
    The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

    The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / by Lowenstein, Michael W., 1942-

    Published 2011
    An electronic book accessible through the World Wide Web; click to view
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  19. 19
    Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /

    Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement / by Frawley, Andrew

    Published 2015
    An electronic book accessible through the World Wide Web; click to view
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  20. 20
    The wallet allocation rule : winning the battle for share /

    The wallet allocation rule : winning the battle for share / by Keiningham, Timothy L.

    Published 2015
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