Resultats de la cerca

Eliminate customer turnoffs / per Timm, Paul R.

Exceed customer expectations / per Timm, Paul R.

Managing conflict at work : the art of communication / per Murphy, Jim

Effective teamwork / per Maginn, Michael D.

Customer winback how to recapture lost customers and keep them loyal / per Griffin, Jill

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Researching customer satisfaction & loyalty how to find out what people really think / per Szwarc, Paul

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Secret service hidden systems that deliver unforgettable customer service / per DiJulius, John R., 1964-

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What's the secret? to providing a world-class customer experience / per DiJulius, John R., 1964-

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Exceptional service, exceptional profit the secrets of building a five-star customer service organization / per Inghilleri, Leonardo

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How to win friends and influence profits the art of winning more business from your clients / per Kean, David

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Brand real how smart companies live their brand promise and inspire fierce customer loyalty / per Vincent, Laurence

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Brand advocates turning enthusiastic customers into a powerful marketing force / per Fuggetta, Rob

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Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs / per Hoffmann, Nicolas, 1983-

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Mobile telecommunication customer loyalty in Nigeria : determining factors / per Bello, Olayiwola

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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / per Allen, Danica R., 1959-

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Beyond the ultimate question : a systematic approach to improve customer loyalty / per Hayes, Bob E., 1963-

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Superior customer satisfaction and loyalty : engaging customers to drive performance / per Goldstein, Sheldon D.

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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / per Lowenstein, Michael W., 1942-

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Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement / per Frawley, Andrew

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The wallet allocation rule : winning the battle for share / per Keiningham, Timothy L.

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