Warranty fraud management : reducing fraud and other excess costs in warranty and service operations /

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Bibliographic Details
Main Authors:	Kurvinen, Matti, 1961- (Author), T�oyryl�a, Ilkka, 1970- (Author), Murthy, D. N. P. (Author)
Format:	Electronic eBook
Language:	English
Published:	Hoboken, [New Jersey] : Wiley, 2016.
Series:	Wiley and SAS business series.
Subjects:	Quality of products. Warranty. Products liability. Sales management. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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