Lean communication : applications for continuous process improvement /

Four decades ago, the most progressive companies, particularly those in the manufacturing sector, embraced an aspirational notion stoically named Zero Defects. It was a broad corporate call to action in an era with no Internet, elongated supply chains, multicultural, multilingual, cross-generational...

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Bibliographic Details
Main Authors: Yankelevitch, Sam (Author), Kuhl, Claire F. (Author)
Format: Electronic eBook
Language:English
Published: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015.
Edition:First edition.
Series:Supply and operations management collection.
Subjects:
Online Access:An electronic book accessible through the World Wide Web; click to view
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Table of Contents:
  • 1. The cost of complexity: the impact of language, culture and distance on operations
  • 2. A process called communication: an opportunity for waste in our daily interactions
  • 3. Acts of unintended communication: our actions and the messages they send
  • 4. Continuous improvement of the communication process: VSM, 5S, PDCA, and more
  • 5. The tip of the tip of the iceberg: bringing the issue to the surface
  • 6. A leadership challenge: use lean thinking in global communication
  • References
  • Index.