Lean communication : applications for continuous process improvement /
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| Principais autores: | , |
|---|---|
| Formato: | Recurso Eletrônico livro eletrônico |
| Idioma: | inglês |
| Publicado em: |
New York, New York (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2015.
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| Edição: | First edition. |
| coleção: | Supply and operations management collection.
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| Assuntos: | |
| Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
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Sumário:
- 1. The cost of complexity: the impact of language, culture and distance on operations
- 2. A process called communication: an opportunity for waste in our daily interactions
- 3. Acts of unintended communication: our actions and the messages they send
- 4. Continuous improvement of the communication process: VSM, 5S, PDCA, and more
- 5. The tip of the tip of the iceberg: bringing the issue to the surface
- 6. A leadership challenge: use lean thinking in global communication
- References
- Index.