Lean sigma methods and tools for service organizations the story of a cruise line transformation /
محفوظ في:
| المؤلف الرئيسي: | |
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| مؤلفون آخرون: | , |
| التنسيق: | الكتروني كتاب الكتروني |
| اللغة: | الإنجليزية |
| منشور في: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2012.
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| الطبعة: | 1st ed. |
| سلاسل: | 2012 digital library.
Service systems and innovations in business and society collection. |
| الموضوعات: | |
| الوصول للمادة أونلاين: | An electronic book accessible through the World Wide Web; click to view |
| الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
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| مستخلص: | Every business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six-Sigma and Lean. Both are widely recognized and implemented, and both have been successful in improving value propositions of a variety of organizations, mostly in manufacturing concerns. Lean Sigma Methods and Tools for Service Organizations proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six-Sigma and Lean, such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation, serve to enhance the kind of value propositions that customers recognize and which allows the organization to be successful. |
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| وصف المادة: | Part of: 2012 digital library. |
| وصف مادي: | 1 electronic text (125 p.) : digital file. Also available in print. |
| التنسيق: | Mode of access: World Wide Web. System requirements: Adobe Acrobat reader. |
| بيبلوغرافيا: | Includes bibliographical references (p. [121]) and index. |
| ردمك: | 9781606494080 (electronic bk.) |
| وصول: | Access restricted to authorized users and institutions. |