Motwani, J., Ptacek, R., & Fleming, R. (2012). Lean sigma methods and tools for service organizations: The story of a cruise line transformation. Business Expert Press.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रMotwani, Jaideep, Rob Ptacek, और Richard Fleming. Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation. [New York, N.Y.] (222 East 46th Street, New York, NY 10017): Business Expert Press, 2012.
एमएलए (9वां संस्करण) प्रशस्ति पत्रMotwani, Jaideep, et al. Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation. Business Expert Press, 2012.
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