Motwani, J., Ptacek, R., & Fleming, R. (2012). Lean sigma methods and tools for service organizations: The story of a cruise line transformation. Business Expert Press.
Chicago-Zitierstil (17. Ausg.)Motwani, Jaideep, Rob Ptacek, und Richard Fleming. Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation. [New York, N.Y.] (222 East 46th Street, New York, NY 10017): Business Expert Press, 2012.
MLA-Zitierstil (9. Ausg.)Motwani, Jaideep, et al. Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation. Business Expert Press, 2012.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.