Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
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| Main Author: | |
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| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Amsterdam :
Vossiuspers UvA,
c2007.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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Table of Contents:
- pt. 1. Conceptual model, literature review and research questions
- pt. 2. ESCC surveys & results.