Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
Gorde:
| Egile nagusia: | |
|---|---|
| Erakunde egilea: | |
| Formatua: | Baliabide elektronikoa eBook |
| Hizkuntza: | ingelesa |
| Argitaratua: |
Amsterdam :
Vossiuspers UvA,
c2007.
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| Gaiak: | |
| Sarrera elektronikoa: | An electronic book accessible through the World Wide Web; click to view |
| Etiketak: |
Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!
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Aurkibidea:
- pt. 1. Conceptual model, literature review and research questions
- pt. 2. ESCC surveys & results.