Lawson, R. A., Hatch, T., & Desroches, D. (2008). Scorecard best practices: Design, implementation, and evaluation. John Wiley & Sons.
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Citação norma Chicago
Lawson, Raef A., Toby Hatch, and Denis Desroches. Scorecard Best Practices: Design, Implementation, and Evaluation. Hoboken, N.J.: John Wiley & Sons, 2008.
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Citação norma MLA
Lawson, Raef A., et al. Scorecard Best Practices: Design, Implementation, and Evaluation. John Wiley & Sons, 2008.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.