What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
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| Autor principal: | |
|---|---|
| Autor Corporativo: | |
| Formato: | Recurso Eletrônico livro eletrônico |
| Idioma: | inglês |
| Publicado em: |
New York :
American Management Association,
c2008.
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| Assuntos: | |
| Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
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MARC
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| 100 | 1 | |a Gallagher, Richard S. | |
| 245 | 1 | 0 | |a What to say to a porcupine |h [electronic resource] : |b 20 humorous tales that get to the heart of great customer service / |c Richard S. Gallagher. |
| 260 | |a New York : |b American Management Association, |c c2008. | ||
| 300 | |a xiv, 111 p. : |b ill. | ||
| 500 | |a Includes index. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2013. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer services |v Humor. | |
| 650 | 0 | |a Customer services |x Management |v Humor. | |
| 650 | 0 | |a Customer relations |v Humor. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10271774 |z An electronic book accessible through the World Wide Web; click to view |
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