The supernova advisor crossing the invisible bridge to exceptional client service and consistent growth /

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Autor principal: Knapp, Rob, 1946-
Autor corporatiu: ebrary, Inc
Format: Electrònic eBook
Idioma:anglès
Publicat: Hoboken, N.J. : John Wiley & Sons, c2008.
Matèries:
Accés en línia:An electronic book accessible through the World Wide Web; click to view
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Taula de continguts:
  • The trouble with success: the tyranny of the 80/20 rule
  • Contact: the humble foundation of the ultimate client experience
  • Segmentation: the supernova non-negotiable
  • Organization: promises made, promises kept
  • Planning: inspired action
  • Acquisition: explosive growth under control
  • Leading the practice: leaders developing leaders.