Knapp, R. (2008). The supernova advisor: Crossing the invisible bridge to exceptional client service and consistent growth. John Wiley & Sons.
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Citação norma Chicago
Knapp, Rob. The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth. Hoboken, N.J.: John Wiley & Sons, 2008.
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Citação norma MLA
Knapp, Rob. The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth. John Wiley & Sons, 2008.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.