Durrance, J. C., Fisher, K. E., & Hinton, M. B. (2005). How libraries and librarians help: A guide to identifying user-centered outcomes. American Library Association.
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Chicago Style (17th ed.) Citation
Durrance, Joan C., Karen E. Fisher, and Marian Bouch Hinton. How Libraries and Librarians Help: A Guide to Identifying User-centered Outcomes. Chicago: American Library Association, 2005.
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MLA (9th ed.) Citation
Durrance, Joan C., et al. How Libraries and Librarians Help: A Guide to Identifying User-centered Outcomes. American Library Association, 2005.
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Warning: These citations may not always be 100% accurate.